Call center

iRUS was founded on the principles of trust, integrity, dedication, perseverance and excellence and we are privately held company headquartered at Hyderabad, AP India. We have a Call center with the latest technology and expertise of call center management.  Our solutions involve a refreshing, commitment to account management, quality assurance, and highly trained and experienced call center associates. iRUS specializes in several application areas, telecommunication customer service, sales and back office. We have implemented a combination of traditional technology with the most advanced, giving us the highest levels of efficiency available today.

We support both Inbound and outbound calls round the clock 24x7. We might just have what you are looking for with a lower cost and less ongoing maintenance challenges.  Call today and have one of our call center consultants prepare a custom made demo showing you how we can make a difference for your operation.

With the industries most advanced call routing system and complete support service, we at iRUS make sure that when we call the customer, they receive a prompt and professional service. When you want to manage costs and deliver outstanding customer contact experience yet retain your most valuable, most knowledgeable asset—your people under your company control, then iRUS is your solution.

Our live chat support allows you to extend live chat answering services to your customers and prospective customers, while simultaneously guaranteeing a low cost 24x7. Outbound services include appointment setting, lead generation database building, market research, subscription renewals and membership campaigns, event registration, inside sales programs, and customer satisfaction surveys.

iRUS is open to work in any type of scenario that our customer can demand, working in conjunction to achieve any type of challenge whether it is technical, operational and from a human resource perspective, we would technically go out of our way to assure our clients success.  Our outbound call center is equipped with predictive dialer technology and offers 24x7 uninterrupted services.

Present clients
 
Domestic
Idea Cellular

International
Mile 2 US
3G Mobile UK

Idea Cellular

Idea is one of the major service providers for Andhra Pradesh, INDIA. Providing world-class products and services. Idea draws inspiration from the loyalty of its subscribers to keep raising the bar to shape future. Idea has chosen iRUS for its outbound customer relations, in collecting important customer information.

Following is the graph for the success rate of calls that we have made during last 4 months;

• Mile 2 US
• 3G Mobile UK

Data processing

At iRUS, we provide our customers with highly accurate and unique Entry and Processing services. In the case of Data Entry services the data is re-keyed to provide 99.99% accuracy. Customers willingly outsource their Data Entry work to us because of our high level of accuracy and total confidentiality. Our services are valid for all kinds of textual data capturing which includes printed text, manuscripts, scanned images etc.

Data entry is done

• Paper / Books with high accuracy and speed • Image files in any format • Business Transaction Data entry such as sales / purchase / payroll. • Yellow Pages and White Pages Keying • Data Entry and compilation from Websites • Data Capture / Collection • Business Card Data Entry into any Format • Data Entry from Hardcopy/Printed Material into MS Office • Strategic Data Entry into Software Programs and Applications • Receipt / Bill Data Entry • Catalog Data Entry • For Mailing List/Mailing Label • Manuscript typing into Word • Taped Transcription into Word • Copy, Paste, Editing, Sorting and Indexing Data into any format

Data is one of our most important resources but we do not always have it in the format required when needed. To make the data required readily available we provide data conversion services that include various solutions to convert data from one format into another. We work on both electronic and printed data.

Electronic Data

We make use of various conversion tools for the conversion of electronic data from its present format, whether it is currently in spreadsheet, word processing, or desktop publishing applications. We use customized in-house software for the conversion of data into a usable electronic format.

Printed Data

In the case of data available in printed format we make use of state of art scanning facilities. Our expert technical support staff scans documents or images for conversion into a digital format. We maintain an editorial staff proficient in manual data entry, as well as proofing and editing, ensuring that the data entered is accurate.

Accounting and Financial Services

Our expertise and experience allows us to provide our clients with wide range accounting services. To ensure accuracy and cost-efficiency, our team is well equipped with the relevant and requisite domain knowledge.

iRUS provides Financial Services to its clients which involve the building of detailed financial reports. For this purpose the client has to fill in certain data sheets with details and the reports are made accordingly.

Some of the Financial Services provided by us are

• Financial Statement • Adjusted entry Ledger • Assets / Equipment Ledgers • Accounts Payable • Accounts Receivable • Cash Disbursements • Credit and Collection • Cash Application

 Billings

• Bank & Other Reconciliation • Ancillary Transaction Processing • T & E Report Processing • Pension Accounting & Reporting

We work with customized applications depending on the financial data given to us by clients. Finance & Accounting Services ranges from general accounting to specialized services such as treasury and cash management services.

 Benefits

• Reduction of employment related expenses and issues • Gained access to expertise in multiple fields • Achieved cost efficiencies • Greater internal flexibility • Gained access to advanced technology • An increased focus on core business

We are capable of delivering a comprehensive array of financial and accounting outsourcing services.

Form processing at   iRUS deals with both structured and non-structured versions of Form Processing. The tabular forms of structured forms are relatively easy to process. Non-structured forms are questionnaires or survey forms. The service required by you helps us decide the tools to be used for form processing. This can also be done using manual data entry methods.

Some of these services are:

• Insurance Claim Form • Medical Form • Online Form Processing • Payroll Processing • Skip Processing • Information Verification and Conversion • Order Fulfillment • Data Conversion

A step-by-step guide to the process makes it simpler:

	• The forms required are downloaded from the client's site • Corresponding images are then loaded into the customized software • According to the requirement a new database is created and the fields added are as per the needs of the client • The data in the database is compared • The entire process goes through a quality check At iRUS we process voluminous transactions for our clients.

Back Office Servicing & Customer Care

iRUS provides its clients with an excellent back office and customer care service. Every agent / associate works towards providing an unforgettable professional experience to the client's customers to provide first class resolution.

The extent of services varies from simple queries like account details, maintenance, services bought, product information etc. to complex escalations and infrastructure to handle inbound sales calls which can then involve the agent in providing cross-selling and up-selling services. This in turn helps generate significant growth for our clients.

The main goal of customer care is

Our 24x7-customer care service works to take care of the various queries through different channels which include voice mail, e-mail, live chat etc.

At  iRUS, we realize that customer support and back-office processing services are common in the insurance industry. We optimize all kinds of customer care interaction related to revenue generation through reduced cost per contact while maintaining or exceeding current quality levels